Support
We typically respond within a few hours. Include your license key and Canvas domain to help us resolve issues faster.
Common questions
My tool stopped working after it was working fine +
First check the
status page to see if there's a known outage. If all systems are operational, try relaunching from Canvas. If it says your license is expired, visit holonhq.com to renew.
My license key says "domain mismatch" +
Your license is bound to the Canvas domain you used when you first installed it. If you've moved to a different Canvas instance, contact us and we can rebind your license.
I didn't receive my license key email +
Check your spam folder first. If it's not there, submit a ticket with your purchase email and we'll resend it manually.
How do I install the tool in Canvas? +
Visit the
install guide for step-by-step instructions with screenshots. It takes about 5 minutes.
Can I get a refund? +
Yes — 30-day money-back guarantee, no questions asked. Just submit a ticket or reply to your purchase confirmation email.